Privacy Policy

 

This privacy and data processing policy applies specifically and exclusively to the activities of Lisbon a Love Affair, the owner of the Lisbon a Love Affair website, and reflects its full commitment to processing the personal data you provide to us in accordance with the Privacy Policy and Cookie Policy in effect at all times, so we suggest that you read these policies carefully to determine whether you agree with them.

DATA COLLECTED, PURPOSES OF COLLECTION, AND DATA PROCESSING

Lisbon a Love Affair may collect personal data through its website for the following purposes:

To respond to requests or inquiries made through the website and via email;
To analyze the functionality and quality of our services;
Lisbon a Love Affair does not intentionally collect personal information from individuals under the age of 18. If Lisbon a Love Affair discovers that it has unintentionally collected personal information from individuals under the age of 18, it will take the necessary measures to delete the information as soon as possible, unless required by applicable law to retain it.

In any case, the ARCO rights (Access, Rectification, Correction, Objection) provided for in the GDPR (General Data Protection Regulation) will be scrupulously respected; to exercise these rights, please send an email to info@lisbon-a-love-affair.com providing detailed information about the information you wish to access or the action you wish to be taken.

Lisbon a Love Affair frequently reviews its data collection, storage, and processing policies to ensure that it collects, stores, and processes only the information essential to providing or improving its services

A contact form requesting the following information: name, company, email, phone number, subject, and message. This information will be collected only after the user has given their express consent and authorization; there is a checkbox for this purpose that the user must check. The submitted data will be processed and used exclusively for the purpose of responding to the user’s inquiry. The collected data will not be disclosed to third parties, except in situations required by law.

DATA RECIPIENT

Lisbon a Love Affair may subcontract other companies to provide certain services, including website maintenance and other digital services. In such cases, these entities may need access to certain user information and data. Lisbon a Love Affair guarantees that, in such cases, these entities will have limited access to user information, restricted solely to the data necessary for performing the contracted tasks. It further guarantees that, should such subcontracting occur, a contract will be entered into between the parties governing the protection of personal data, in which these entities will be obligated not to disclose personal data in any way, nor to use it for purposes other than the provision of the contracted services.

Similarly, Lisbon a Love Affair may disclose your personal data when required by law, in connection with legal proceedings, or in connection with investigations into suspicious activities. Data may only be transferred to third parties after obtaining the data subject’s consent, which must include a reference to all the data to be transferred that is authorized, the purpose for which the data is being disclosed, and the identification of the recipient of such data transfer. In such cases, it is the responsibility of the data subject to ensure that they are familiar with and agree to the data protection and processing policy of the entity that will receive the information following authorization.

 

DATA CONTROLLER

The data controller for your personal data is Lisbon a Love Affair.

You may contact Lisbon a Love Affair using the methods listed in the “Contacts” section.

 

DATA STORAGE

Lisbon a Love Affair stores the personal data you provide on servers located in a secure environment, protected against unauthorized access, use, or disclosure. Lisbon a Love Affair implements the necessary and appropriate technical, electronic, and organizational procedures to ensure the security of your personal data and to prevent its loss, misuse, or unauthorized access.

Personal data contained in written documents is preserved and stored at our facilities and protected from unauthorized or uncontrolled access by third parties.

Lisbon a Love Affair adopts appropriate procedures to ensure that your information is accurate, complete, and up-to-date, but it is up to the user to update or correct their personal information when necessary.

Since personal data is collected over an open network (the Internet), it may, in some cases, circulate on the network without security safeguards and may be viewed and/or used by third parties not authorized to do so, despite the fact that appropriate security measures have been taken against accidental or unauthorized destruction, accidental loss, and unauthorized access, modification, or disclosure.

Lisbon a Love Affair does not make automated decisions.

USER RIGHTS (ARCO RIGHTS)

In accordance with applicable law, Lisbon a Love Affair is committed to respecting the confidentiality of your personal information and ensuring that you can exercise your rights, namely:

Right to be informed: You have the right to receive clear, transparent, and understandable information about how Lisbon a Love Affair uses your personal data.
Right of access: In addition to the right to be informed, you may request access to the personal data we process and store. To do so, please contact Lisbon a Love Affair via email at info@lisbon-a-love-affair.com. The email address you use to contact Lisbon a Love Affair will be used exclusively to respond to your request. Lisbon a Love Affair will provide you with a copy of the personal data being processed.
Right to rectification: You have the right to rectify your personal data if it is incorrect, out of date, or if you wish to complete it. To do so, please contact Lisbon a Love Affair via email at info@lisbon-a-love-affair.com. In this regard, the email address you use to contact Lisbon a Love Affair will be used exclusively to respond to your request.

Right to erasure/right to be forgotten: You may request that we erase your data. To do so, please send your request to the email address info@lisbon-a-love-affair.com. However, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for retaining your personal data.
Right to withdraw your consent to data processing at any time: You may withdraw your consent to data processing when such processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to such withdrawal.
Right to data portability: You have the right to move, copy, or transfer your data from our database to another.
Right to restriction of processing: You have the right to request the restriction of the processing of your data in the following situations: if you contest the accuracy of the data; if the processing is unlawful and you do not wish to have your data erased, but only restricted; if the data is no longer necessary for Lisbon a Love Affair but is necessary for you, or if you have exercised the right to object mentioned above, during the period in which Lisbon a Love Affair assesses whether its legitimate interests in processing the data override that right.

HOW LONG WE STORE THE DATA

We only retain personal data for as long as necessary to fulfill the purpose for which it was collected, to respond to your needs, or to comply with our legal obligations.

To determine how long we retain your data, we use the criteria listed below. If multiple criteria apply simultaneously, we will retain your personal data in accordance with the criterion that requires the longest retention period.

When you contact us with questions, we will retain your personal data for the period necessary to resolve your issue;
We will retain your data for the period specified in applicable law or until the specific purpose applicable to certain data no longer exists.
In any of the aforementioned situations, if there are pending judicial or administrative proceedings, the data will be retained for the duration of the proceedings and for up to six months after the decision rendered becomes final.

We may also retain some of your personal data to the extent necessary to comply with our legal obligations, as well as to manage or enforce our rights, including through legal proceedings.

Once the retention periods mentioned above have expired, your personal data will be securely deleted.

WARRANTIES

The data subject warrants that the personal data provided to Lisbon a Love Affair is true and accurate, undertakes to notify any changes or modifications thereto, and assumes sole responsibility for any losses or damages caused by the provision of erroneous, inaccurate, or incomplete data.

The data subject is expressly advised that when disclosing personal data on Lisbon a Love Affair’s public platforms, such as Facebook, this information may be viewed and used by third parties. Lisbon a Love Affair does not read any personal communications posted on its visitors’ own web pages.

Lisbon a Love Affair reserves the right to modify this Privacy Policy in light of new legal and/or regulatory requirements, for security reasons, or to adapt this Policy to the instructions of data protection supervisory authorities.

Lisbon a Love Affair is firmly committed to complying with the legislation in force at all times and to processing your personal data in accordance with this Privacy Policy.

SECURITY BREACHES

1. Lisbon a Love Affair continuously monitors its security and data protection policies. If, for any reason, an actual or potential security breach occurs, the following measures will be taken:
2. Identification of the causes of the security breach and implementation of appropriate solutions for its immediate resolution.
3. Immediate notification to data subjects affected or potentially affected by the security breach;
4. Immediate notification to the competent authorities;
5. Immediate containment of the security breach;